Refund policy

Shipping

United States

  • Free Shipping: We provide free shipping within the continental United States.
  • Exclusions: Unfortunately, we are unable to ship to the following locations:
  1. U.S. Territories (including American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands).
  2. Caribbean Islands.
  3. APO/FPO/DPO addresses.

Delivery Time

  • Orders are typically processed within 1-2 business days.
  • Standard delivery takes 3-7 business days after processing.
  • You will receive a tracking number via email once your order ships.

International Shipping

  • Currently, we only ship within the United States. For international inquiries, please contact us at info@hippo-bot.com.

Returns

How to Start a Return

  1. Contact our customer service team at info@hippo-bot.com to initiate a return.

  2. Provide your order number and reason for return.

  3. Once your return request is approved, we will provide detailed return instructions.

Return Conditions

  • The product must be in its original condition, including all packaging, accessories, and manuals.
  • Unauthorized returns (without prior approval) will not be accepted, and refunds will not be issued.
  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refunds

Refund Process

  1. Once we receive and inspect the returned product, we will notify you of the status of your refund.

  2. If approved, your refund will be processed to the original payment method within 7 business days.

Non-Refundable Items

  • Shipping costs are non-refundable.
  • Products damaged due to misuse or improper handling are not eligible for a refund.

Warranty

Your Hippobot Robotic Pool Skimmer is covered by a 1-year limited warranty against manufacturing defects. For warranty claims or repairs, please contact us at info@hippo-bot.com.

Need Help?

If you have any questions about shipping, returns, or refunds, feel free to reach out to our customer service team:

We’re here to ensure your Hippobot experience is seamless and satisfying!